FAQ

Common questions about email authentication

• What is ARC and why does KaiMail sign with it?
• What is DKIM and do I need to set it up?
• Why are my forwarded emails going to spam?

Common questions about forwarding your emails to other emails or through webhooks.

• Can I forward to multiple destinations (i.e a mailing list)?
• How do I set up email forwarding?
• What is webhook delivery?

Common questions if you're new to KaiMail

• Can I use KaiMail to send mail from my custom domain?
• How do I add my domain?
• How do I set up my MX records?
• My new domain will not activate. What do I do?
• What do I need before I can use KaiMail?
• What is KaiMail and how does it work?
• Why does Route 53 reject my DKIM key with "CharacterStringTooLong"?

Step-by-step answers for setting up public subscribe pages, understanding double opt-in confirmation, and fixing expired confirmation links.

• How to Enable a Public Subscribe Page for Your KaiMail Mailing List
• What Happens If a Subscriber Does Not Confirm Within 48 Hours?
• Why Double Opt-In Needs Two Clicks (Not Just One)